Question 1:
What to look for in a data recovery service provider?
As a consumer, you have the right to select your very own choice of
data recovery service provider. However, you're paying for it therefore
you should select one that can provide you the very best.
Genesis Recovery Solutions have listed some of the questions
that you can ask your data recovery service provider before selecting them
as your choice over here.
----------------------------------------------------------------------------------------------
Question 2:
What is the cost of data recovery services?
Genesis Recovery Solutions views each data recovery case as unique.
In Partnership with Seagate Recovery Services and using their
vast experience as a leader in digital storage media design and data recovery, the
cost of recovery is now make even more affordable.
Contact Genesis Recovery Solutions today and get a firm price
quotation immediately. Say goodbye to guessing of cost or given unrealistic
price ranges that is typical of other data recovery service providers.
Remember, We have a strict No Data, No Charge policy. There is
no recovery fee if your media’s data cannot be recovered; hence the costs involved
in attempting the recovery are borne by us.
----------------------------------------------------------------------------------------------
Question Regarding Additional Service:
How can I keep track of my recovery case?
At Genesis Recovery Solutions, we see and understand the need
for you to be updated on the progress of your data recovery case. We have
implemented a "case tracker" that enables you to
track your recovery case right where you are without having the need to
even call us!
Simply enter the required information and you'll be able to see
which stage your media is currently at immediately, 24/7 at your comfort
and view comments made by our data recovery personnel directly
from the lab!
----------------------------------------------------------------------------------------------
Question 3:
Can all lost data be retrieved?
There are occasions when damage to the data is permanent and a complete
recovery is not possible. Though it is rare that absolutely no data
is retrievable (i.e. low recovery rate), there are circumstances where
the media is extremely damaged on the platter, causing permanent lost of data.
However, not all hope is lost. Together with Seagate’s unique
recovery equipment and procedures, our expert data recovery teams are
able to successfully recover lost data, even in extreme conditions utilizing
SignalTrace.
As promised, should we be unsuccessful in recovering the data you need
due to severe media damage, you won’t be charged a recovery fee!
----------------------------------------------------------------------------------------------
Question 4:
Can I use disc repair or software recovery utilities?
Before you choose a software utility for recovering lost data, consider
the value of your data. Software can successfully recover data in some instances.
Never use a repair or recovery utility program unless it allows you to save the
repaired or recovered data to alternate storage media. Most importantly,
do not format the drive or change the partitions. Either action can
result in permanent loss of your data.
If your drive makes any unusual noises, do not attempt to use
any type of utility software. Clicking, buzzing, scraping and other metallic noises
may be indicative of mechanical failure. Shut down the computer to avoid
further damage to the drive and its data.
----------------------------------------------------------------------------------------------
Question Regarding Recovery Procedure:
What are your usual data recovery procedures?
There are generally only six (6) steps as illustrated below:
----------------------------------------------------------------------------------------------
Question 5:
What is the turnaround time for data recovery?
Genesis Recovery Solutions offers unique recovery services to suit your specific
needs depending on the urgency of your situation. Our service offering is
tailored for both individual consumer and businesses with Standard Service
or Express Service.
Turnaround times vary and depend on many factors including:
- Degree of media damage and time required to read entire drive to make a mirror
image;
- The degree to which the data is fragmented or corrupted;
- Degree of client urgency
----------------------------------------------------------------------------------------------
Question 6:
How do I package and send my Hard Disk Drive (HDD) for data recovery?
You only need to send us your disk drive for data recovery.
It is extremely important that your hard disk drive be packaged carefully
to avoid any additional damage during shipment. Enclose the drive in an
ESD (electrostatic discharge) bag.
For internal drives, remove drive from the computer, (get expert
help, if necessary) and send only the drive to Genesis Recovery
Solutions with the given address on our
contact page.
For external drives, ship the drive in its enclosure
along with its cables and power supplies.
If possible, ship the drive in its original manufacturer’s packaging,
or pack the drive with solid foam padding inside a sturdy corrugated cardboard box.
Note: The use of foam packing pellets, bubble wrap or newspaper is not
recommended as it is insufficient if not well wrapped.
----------------------------------------------------------------------------------------------
Question 7:
What are the recoverable media types?
Genesis Recovery Solutions is especially known for the below recoverable
media types:
- Hard Disk Drives (internal/external, personal computers, laptops,
SATA/SCSI/ATA/IDE, etc)
- Servers (RAID, etc)
Note that we are able to recover media of ALL BRANDS.
----------------------------------------------------------------------------------------------
Question 8:
What are the payment options?
Payment is due in full upon completion of your successful recovery,
prior to release of data (whether shipped, picked up or downloaded), unless special
arrangements are agreed upon prior to the recovery process.
Genesis Recovery Solutions accepts bank transfers and cheques
under the company's name -- Genesis IT Solutions & Services, while
VISA, MasterCard and American Express through PayPal are currently unavailable.