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Question 1:
What to look for in a data recovery service provider? |
As a consumer, you have the right to select your very own choice of data
recovery service provider. However, you're paying for it therefore you
should select one that can provide you the very best.
Genesis Recovery Solutions have listed some of the questions that you can
ask your data recovery service provider before selecting them as your choice
over here. |
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Question 2:
What is the cost of data recovery services? |
Genesis Recovery Solutions views each data recovery case as
unique. In Partnership with Seagate Recovery Services and using their vast
experience as a leader in digital storage media design and data recovery, the
cost of recovery is now make even more affordable.
Contact Genesis Recovery and get a firm price quotation
immediately. No guessing of cost or given unrealistic price ranges that is
typical of other data recovery service providers.
Remember, We have a strict No Data – No Charge policy.
There is no recovery fee if your media’s data cannot be recovered; hence the
costs involved in attempting the recovery are borne by us. |
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Question Regarding Additional Service :
How can I keep track of my recovery case? |
At Genesis Recovery Solutions, we see and understand the need for you to be
updated on the progress of your data recovery case. We have implemented a
"case tracker" that enables you to track your recovery case right
where you are without having the need to even call us!
Simply enter the required information and you'll be able to see which stage
your media is currently at immediately at your comfort. |
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Question 3:
Can all lost data be retrieved? |
There are occasions when damage to the data is permanent and a
complete recovery is not possible. However, it is rare that
absolutely no data is retrievable (i.e. low recovery rate).
Together with Seagate’s unique recovery equipment and procedures,
our expert teams are able to successfully recover lost data,
even in extreme conditions.
Should we be unsuccessful in recovering the data you need due to severe media
damage, you won’t be charged a recovery fee.
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Question 4:
Can I use disc repair or software recovery utilities? |
Before you choose a software utility for recovering lost data,
consider the value of your data. Software can successfully recover data in
some instances.
Never use a repair or recovery utility program unless it allows you to save the
repaired or recovered data to alternate storage media. Most importantly,
do not format the drive or change the partitions. Either
action can result in permanent loss of your data.
If your drive makes any unusual noises, do not attempt to
use any type of utility software. Clicking, buzzing, scraping and other metallic
noises may be indicative of mechanical failure. Shut down the
computer to avoid further damage to the drive and its data. |
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Question Regarding Recovery Procedure:
What are your usual data recovery procedures? |
There are generally only six (6) steps as illustrated below:
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Question 5:
What is the turnaround time for data recovery? |
Genesis Recovery Solutions offers unique recovery services option to suit
your specific needs depending on the urgency of your situation. Our service
offering is tailored for both individual consumer and businesses with
Standard Service or Express Service.
Turnaround times vary and depend on many factors including:
 Degree of media damage and time
required to read entire drive to make a mirror image;
The degree to which the data is
fragmented or corrupted;
Degree of client urgency |
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Question 6:
How do I package and send my Hard Disk Drive (HDD)
for data recovery? |
You only need to send us your disk drive for data recovery.
It is extremely important that your hard disk drive be
packaged carefully to avoid any additional damage during shipment. Enclose the
drive in an ESD (electrostatic discharge) bag.
For internal drives, remove drive from the computer, ( get
expert help, if necessary) and send only the drive to
Genesis Recovery Solutions with the given address on our
contact page
.
For external drives, ship the drive in its
enclosure along with its cables and power supplies.
If possible, ship the drive in its original manufacturer’s
packaging, or pack the drive with solid foam padding
inside a sturdy corrugated cardboard box.
Use of foam packing pellets, bubble wrap or newspaper is not recommended. |
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Question 7:
What are the recoverable media types? |
Genesis Recovery Solutions is especially known for the below recoverable media
types:
Hard Disk Drives
(internal/external, personal computers, laptops, SATA/SCSI/ATA/IDE, etc)
Servers (RAID, etc)
Note that we are able to recover media of ALL BRANDS. |
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Question 8:
What are the payment options? |
Payment is due in full upon completion of your successful recovery, prior
to release of data (whether shipped, picked up or downloaded), unless special
arrangements are agreed upon prior to the recovery process.
Genesis Recovery Solutions accepts bank transfers and cheques under the
company's name -- Genesis IT Solutions & Services, while VISA, MasterCard
and American Express through PayPal are currently
unavailable.
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