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Have you wondered on how to select THE right data recovery service provider?
The below are some of the questions you may ask before making your decision.
These questions were posted to us throughout the years and we've compiled them
solely to assist you in selecting the right service
provider of your choice. |
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Question 1:
What is your data recovery success rate? |
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Statistics can be rather deceptive as they can be doctored
to appear better than they truly are.
Success rates are deliberately mentioned in online advertising - designed to
capitalize on the knowledge that your data is invaluable to you and that you
need a guarantee that you will get it back. They know this and will tell you
exactly what you want to hear about their recovery success rates.
At Seagate Recovery Services and Genesis Recovery Solutions, we know that if
your data is recoverable, there is no doubt we WILL get it back. However,
if we deem your data
UNRECOVERABLE, we'll be up front
about it.
As the world's leading digital storage provider, you are guaranteed that we have
the best technology on earth to get your data back. If Seagate Recovery Services
and Genesis Recovery Solutions cannot get it back, then no one else can get it
back either. |
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Question 2:
What do I get for the price I am paying? |
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When making the BIG decision to buy data recovery services... ask yourself "Who
do I trust most to recover my important data?"
If it is too cheap... then double check what you're paying for.
Most data recovery services that offer you couple of hundred dollars data
recovery services have limited success rates. Often because they are restricted
to certain types of recovery options such as PCB damaged; partition tables &
boot record corruption and MFT records restorations. Even the file structures
they work with may be restricted to NTFS file systems only. It's always a good
idea to check if they are committing to recover deleted files only. |
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Question 3:
Will I only get my data back? |
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Don't be afraid to ask what you get for the price you're paying. It's your data,
your money and you deserve the very best service!
Always compare service providers in terms of what you are being promised
for the money you're spending. |
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Question 4:
What are the quote and payment agreements? |
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Payment options, including when and for what you are being charged, should be
clearly explained. And always up front!
All commitments and promises should always be confirmed up front
and must be met at time of invoicing. Data recovery is no different from any
other service you purchase - you should know in advance exactly what you're
getting for the price you pay.
Seagate Recovery Services and Genesis Recovery Solutions commits
to providing a firm quote before work commences.
The price quoted is the price you pay. There are no extra
charges, hidden shipping or evaluation fees. Every data recovery case is
delivered within the context of a firm service and price commitment setout in
the terms of the agreement. |
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Question 5:
How will my data be returned to me? |
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Obtain a clear commitment on how the data will be returned to you. As an
absolute minimum, your data should be returned on media that you can easily
access and integrate into your existing system. |
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Question 6:
What about my warranty? |
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A data recovery attempt may void the warranty agreement you have with the
manufacturer. Honoring a third party / drive manufacturer warranty may cause
delays in recovering the data. For example, waiting for confirmation that the
warranty will be honored.
Ask your service provider about how they honor your media's warranty. If they
don't provide you a clear warranty statement, you may have to purchase a new
hard drive after your data is recovered. Seagate Recovery Services honors all
manufacturers' warranties by replacing the media with comparable Seagate media. |
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In summary
Your data recovery service partner should at least provide: |
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 No evaluation fees
A clear time frame of when you will get your data back
If possible, no shipping costs
A dedicated case manager
Also, don't forget the "no data, no charge" guarantee!
At Genesis Recovery Solutions, we provide world class data recovery services to
you as above through Seagate Recovery Services because your data is our top
priority!
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Do you want to learn more about Genesis Recovery Solutions?
Go to our
FAQs section
to learn more about us, our additional services and
even our data recovery procedures!
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