Question 1:
What is your data recovery success rate?
Statistics can be rather deceptive as they can be doctored to appear better than
they truly are.
Success rates are deliberately mentioned in online advertising - designed to capitalize
on the knowledge that your data is invaluable to you and that you need a guarantee
that you will get it back. They know this and will tell you exactly what you want
to hear about their recovery success rates.
At Seagate Recovery Services and Genesis Recovery
Solutions, we know that if your data is recoverable, there is no doubt we
WILL get it back. However, if we deem your data
UNRECOVERABLE, we'll be up front about it.
As the world's leading digital storage provider, you are guaranteed
that we have the best technology on earth to get your data back. If Seagate
Recovery Services and Genesis Recovery Solutions cannot get it back, then no one
else can get it back either.
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Question 2:
What do I get for the price I am paying?
When making the BIG decision to buy data recovery services... ask yourself
"Who do I trust most to recover my important data?"
If it is too cheap... then double check what you're paying for.
Most data recovery services that offer you couple of hundred dollars data recovery
services have limited success rates. Often because they are restricted to certain
types of recovery options such as PCB damaged; partition tables & boot record
corruption and MFT records restorations. Even the file structures they work with
may be restricted to NTFS file systems only. It's always a good idea to check
if they are committing to recover deleted files only.
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Question 3:
Will I only get my data back?
Don't be afraid to ask what you get for the price you're paying. It's
your data, your money and you deserve the very best service!
Always compare service providers in terms of what you are being
promised for the money you're spending.
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Question 4:
What are the quote and payment agreements?
Payment options, including when and for what you are being charged, should be clearly
explained. And always up front!
All commitments and promises should always be confirmed up front
and must be met at time of invoicing. Data recovery is no different from any other
service you purchase - you should know in advance exactly what you're getting
for the price you pay.
Seagate Recovery Services and Genesis Recovery Solutions
commits to providing a firm quote before work commences.
The price quoted is the price you pay. There are no extra charges,
hidden shipping or evaluation fees. Every data recovery case is delivered within
the context of a firm service and price commitment setout in the terms of the agreement.
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Question 5:
How will my data be returned to me?
Obtain a clear commitment on how the data will be returned to you.
As an absolute minimum, your data should be returned on media that you can easily
access and integrate into your existing system.
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Question 6:
What about my warranty?
A data recovery attempt may void the warranty agreement you have with
the manufacturer. Honoring a third party / drive manufacturer warranty may
cause delays in recovering the data. For example, waiting for confirmation that
the warranty will be honored.
Ask your service provider about how they honor your media's warranty. If they
don't provide you a clear warranty statement, you may have to purchase a new
hard drive after your data is recovered. Seagate Recovery Services honors
all manufacturers' warranties by replacing the media with comparable Seagate
media.
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In Summary...
Your data recovery service partner should at least provide:
- No evaluation fees
- A clear time frame of when you will get your data back
- If possible, no shipping costs
- A dedicated case manager
- Also, don't forget the "no data, no charge" guarantee!
At Genesis Recovery Solutions, we provide world class data recovery
services to you as above through Seagate Recovery Services
because your data is our top priority!
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