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At Genesis Recovery Solutions, we have implemented a
rigid quality management system through
Seagate Recovery Services to ensure
that our clients are provided with the highest professional
service standards.
We are staunchly committed to improving the effectiveness of our
quality systems and processes on an ongoing basis. We continually
strive to meet or exceed our clients’ expectations relative
to service quality, client care and overall client satisfaction.
It is our desire, through our passionate dedication to client
service, technological innovation and realization of our quality objectives,
to be partners with the most reliable and trusted data recovery service provider
in the world, recovering data for more clients more effectively and efficiently
than anyone else.
Quality objectives are established and continuously reviewed
through a management review process. Performance data is analyzed to assess the
continuing suitability of the organization’s Quality Objectives and the Quality
Policy.
Our organization’s quality objectives are simple:
 100%
recovery of the data that our clients require
100%
on-time delivery of recovered data
100%
customer acceptance of recovered data as valid and usable, in accordance with
the contract
100%
client communication within the promised time frame throughout the entire
recovery process
100%
secure and confidential
Meet or
exceed the requirements of ISO 9001:2000 certification.
We ensure that all members of our staff and management teams
receive the necessary training, resources and facilities required to achieve
these objectives. |
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